I took a test drive of a used car that had been a dealer loaner and had a great price. Hank Abb was the employee who worked with me. He was very friendly and helpful and didn't pressure me. He pointed out alternatives when I expressed my concern with buying a loaner. (The loaner was actually in really good shape for its age; they serviced it in-house regularly.) After I decided on a newer car somewhere else, he followed up with me to see if I was still in the market and needed any help.